INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Who do I contact if I have a problem or question?

Should you have any questions, please feel free to reach out to us directly via WhatsApp or email.

WhatsApp: +86 13387644316
Email: manager@wuhanxiyuanintelligent.com
Email: info@siesourcecontrol.com

Our team will get back to you promptly upon receipt of your email.

What if I can't find a match for a product I'm looking for?

If you can't find a match or have a question about a product search page, send your question to manager@wuhanxiyuanintelligent.com

Why do I have to register

Two reason. First, we want to confirm the identities of all customers prior to shipment. Secondly, your registration information allows us to process your orders. We also view the registration information as s sign of good faith, and reserve the right to deny shipment to anyone who provides false information.

What is going to happen to the information I give when I register?

Your registration information is used for billing and shipment purpose only. Based on the privacy policy, we do not sell, rent or give information to other companies for any reasons.

How can I change my password and account profile (billing information, shipping information)?

You can make changes to your address, password and other personal information you entered by click on "My Account" link, you will see a tab labeled "Address"and "Account details". Click there to change your profile information.

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